Warranty & Returns
Important: Do not return any merchandise without RMA number. Click here to request your RMA number. Always use a safe and reliable shipping method to return your merchandise with a tracking number for your package.
Warranty Policy: All products are sold with a 30-day limited manufacturer warranty, with the exception of aircraft, multi-rotors kits and some products where the manufacturer policy offers extended warranty terms.
It's a customer's responsibility to examine and test all products upon receiving them and before modifying them which may void the warranty.
If you're not going to use the item for a while, please test it upon receiving it. We don't accept returns of D.O.A. (Head On Arrival) after 10 days of the date of the purchase.
International Orders: The buyer is responsible to pay for duty fee and for checking with customs about their laws and regulations. In the case of a returned package, the shipping fees are not refundable by the carriers. Thus, the buyer is responsible for shipping fees in order to get the package reshipped.
About your project: We highly recommend doing the necessary research to determine if the product you are buying from us will work with your project. Unfortunately, we will not take merchandise back just because it does not work with your project or because you have mismatched brands.
Hobby Wireless is not responsible for any personal injury, damage, or issue caused to other products or private property.
Returns: Click here to request an RMA number Refund for returned merchandise is subject to approval.
All returned merchandise must be checked by our technician before we take any action.
Hobby Wireless reserves the right to deny replacements and exchanges for returned items that were damaged, due to improper wiring, drop, water damages, or any visible signs of misuse or abuse. Manufacturers will not take products back under these listed conditions.
A refund is only available if the product is returned within 10 days of the date of purchase. Shipping costs are not refundable.
Optional Refund for Non-defective Merchandise: Return merchandise for a refund can only be requested if is within 10 days of the date of the original purchase. The returned product must be unopened and in its original factory package with all included accessories.
A 10% processing and restocking fee. If the returned merchandise is found opened but in good working condition, a 25% restocking fee may be applied and we will sell it as "Open Box Items" at discounted prices. Also, keep in mind that fees are not refundable. Hobby Wireless will not refund, exchange, or replace any claimed D.O.A. (Head On Arrival) product that has signs of misusage.
All returned merchandise: must be checked by our technician before we take any action. Upon receiving any product, please check, test, and try it before the exchange/refund period expires. Return shipping costs will be at the customer's expense.
Hobby Wireless reserves the right to deny any request for refunds, store credit, replacement, or exchange on returned items that were damaged by the user, improper use, or with a visible sign of abuse. Most manufacturers will not take products back under the listed conditions. We have a fair to protect and support our good and honest customers.
Manufacturer's warranty will be voided if: Returns are found dented, cracked, modified, with cut wires, missing warranty seal, damaged, due to improper wiring, drop, water damages, or any visible signs of misuse or abuse. Manufacturers will not take products back under these listed conditions. Any returned item under the conditions will not be eligible for refunds, exchanges, or replacements. We strongly advise users to test any purchased product before modifying it from its manufactured state.
Video Glasses Warranty: All types of video goggles are susceptible to damage if exposed to sunlight, it will damage the internal screen inside the eyepieces. Direct sunlight exposure, can caused dead pixels and is not covered under the manufacturer's warranty. Isolated dead pixels (black spots) is not covered under warranty or replacement granted after 30 days. Only display issues that affect the picture quality such as multiple pixels are covered under warranty. The warranty will cover groups of dead pixels and must be reported within 30 days of the date of the purchase.
Manufacturer's Warranty: only covers failures due to defects, in materials workmanship, which occur during normal use. Damages as a result of an accident, misuse, abuse, neglect, mishandling, faulty installation, improper operation or maintenance, alteration, modification, humidity or liquids, or any other circumstances that are not considered as normal use and covered by the warranty,
All returned merchandise must and will be checked by our technician every Wednesday.
- Shipping costs are not refundable for returned merchandise.
- Contact us before you return any item, and we will provide an RMA number for your returns.
- Returns must be shipped to the provided address in the email with your RMA.
* Hobby Wireless LLC, 2007 - 2023 *