Warranty Policy
All products are sold with a 30-day limited manufacturer warranty.
After this period, any warranty claims must be addressed directly with the manufacturer.
Customers are responsible for inspecting and testing all products upon receipt and before making any modifications, as alterations may void the warranty.
If you do not plan to use the product immediately, please test it upon arrival.
We do not accept returns for Dead on Arrival (DOA) products reported more than 10 days after the purchase date.
International Orders
Buyers are responsible for paying customs duties and verifying import regulations in their country.
Shipping fees are non-refundable, including in cases where a package is returned by customs.
If a package is returned, the buyer must cover all reshipping costs.
Compatibility and Project Use
Before purchasing, customers must ensure the product is compatible with their project.
We cannot accept returns for items that do not function as expected due to incompatibility or brand mismatch.
Hobby Wireless is not liable for any personal injury, property damage, or incidental loss resulting from product use or misuse.
Returns
Click here to request an RMA number.
Refunds for returned items are subject to inspection and approval by our technician.
All returns are inspected every Wednesday.
Hobby Wireless reserves the right to deny replacements or exchanges for products damaged by:
- Improper wiring
- Dropping or impact
- Water or liquid exposure
- Visible signs of misuse, abuse, or modification
Refunds are available only within 10 days of purchase.
Shipping costs are non-refundable.
Optional Refund for Non-Defective Merchandise
Requests to return non-defective items must be submitted within 10 days of purchase.
Returned items must be unopened, unused, and in the original factory packaging with all accessories included.
If an item is opened but in good condition, a 35% restocking fee will apply, and it will be sold as an “Open Box” item.
Fees and shipping costs are non-refundable.
Products showing signs of misuse or tampering will not be eligible for return, exchange, or refund.
Manufacturer’s Warranty Void Conditions
Warranty will be void if the product shows:
- Dents, cracks, or missing parts
- Cut or modified wires
- Removed or broken warranty seals
- Signs of water damage or corrosion
- Any form of misuse or improper installation
Such products are not eligible for refund, exchange, or replacement.
We strongly recommend testing products before making any modifications.
Video Glasses Warranty
Video goggles are sensitive to sunlight exposure, which can permanently damage internal displays.
Damage caused by direct sunlight (resulting in dead pixels or screen burn) is not covered under warranty.
Isolated dead pixels are not covered after 30 days.
Warranty coverage applies only to groups of dead pixels that affect image quality and must be reported within 30 days of purchase.
Manufacturer’s Warranty Coverage
Covers defects in materials or workmanship occurring during normal use.
Does not cover damage resulting from:
- Accidents, misuse, or abuse
- Neglect, improper handling, or installation
- Alteration, modification, moisture, or liquids
- Operation outside of manufacturer guidelines
Return Shipping Instructions
All returns must be shipped to the address provided in the RMA email.
Contact us before shipping any item to receive your RMA number.
Shipping costs for returns are the customer’s responsibility.
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